How to ORDER A TAXI

There are several ways to order an Equator taxi. Call our service at the telephone number indicated on the website or leave your number, on which the dispatcher will call you back in 30 seconds. In addition, you can send a request through a special form on the website or use the mobile application, and you can download it from our web resource.

• Is it profitable to order a taxi through the smartphone application?

When ordering the Equator taxi through the mobile application installed on your smartphone, you get a 5% discount on the trip. If I request a taxi online through the site, will the dispatcher call me back?

The taxi operator "Equator" will call you to clarify the details of the trip and get more information on your application. As soon as it is issued, an SMS message will be sent to your phone number, which will indicate the time and route. The message is a kind of confirmation that your order has been accepted for execution.

• How long will I have to wait for a taxi?

The waiting time will mainly depend on the number of free cars and the current situation on the roads of your area. As a rule, the Equator taxi arrives at the indicated address in 15-20 minutes. after receipt of the application. However, we recommend that you do not forget about possible traffic jams, especially during peak hours, and book a car in advance: if you place a reservation, a taxi will arrive at the exact time indicated. In the evening, on pre-holiday and public holidays, the waiting time may increase to 45 minutes. Best airport transfers london

• Can I cancel a taxi if my plans have changed?

Yes, you can cancel your application, but you need to do this in advance and do not wait for the car to arrive. In the case when the taxi has arrived and you change your mind to go, you will have to pay for the delivery of the vehicle.

2. COST AND PAYMENT OF THE TRIP

To find out the exact cost of an Equator taxi ride, you need to contact the service dispatcher by calling the round-the-clock number +7 (495) 151-08-06. The operator will calculate the price, will orient according to the length of the path and time spent on the road. You can calculate the fare for a taxi yourself when placing an order online through the form on the website.

• Are the prices on the website calculated for the entire trip or for the passage of only one passenger?
The cost of the Equator taxi is calculated for the entire trip, and it is not determined by the number of passengers.

• Why is a taxi on the same route on different days different?

The fare is calculated by a computer program that takes into account the length of the route, road conditions, seasonality, as well as the time of day. In bad weather, in difficult situations on the road, for example, a major accident, during rush hour, holidays, the price will differ from the rates that are set on other days.

• Can the price of a trip change after arriving at my destination?

When placing an order, the dispatcher will indicate to you the exact amount, which will remain unchanged. If during the journey you decide to change the route, the driver will call the operator and the price of the trip will be recalculated with you.

• How much does it cost to order a taxi at night?

In the taxi "Equator", the night tariff does not differ at all from day one.

• What does “free waiting” mean?

Taxi "Equator" arriving at the specified address will be waiting for you free of charge for 10 minutes. from the moment of notification. When ordering a transfer to the airport, the car will wait 1 hour for free upon arrival and meeting. If the length of the route in one direction is more than 50 km, when making a round-trip fare, customers are also given 1 hour of free waiting at the second destination.

• If I ordered a Standard taxi and I received a “business”, do I need to pay extra?
In such cases, the class of the car will not affect the total amount for the trip: if, when ordering a taxi, you specified the class of the car as "Standard", then the operator will calculate at this rate.

• Does traffic downtime affect travel costs?

Downtime in traffic will in no way affect the fare voiced to you by the operator.

• Can I pay for a taxi by credit card?

Currently, not all Equator taxis have a terminal for cashless payments. To avoid misunderstandings, inform the operator in advance that you will pay for the trip with a card so that a car with a terminal arrives in you. You can order a regular car and, by agreement with the driver, stop at the nearest ATM along the way to withdraw money and make cash payments. You can pay by taxi with a card, and having ordered a car through a mobile application or through the website: Yandex. Dengi, Qiwi Wallet, WebMoney payment systems are available for you in your personal account, as well as the capabilities of MegaFon and Tele2 mobile operators.